Refund policy

Returns & Refunds Policy

We want you to be happy with your Turbo Hike order. If you’re not completely satisfied, we offer a 30-day return policy.

Returns

You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unworn, unused, and in its original condition. You’ll also need your order number or proof of purchase.

To start a return, please contact us at info@georgihouse.com with your order number and a brief description of the reason for your return.

Please do not send any items back before contacting us and receiving return instructions.

If your return is approved, we’ll provide you with instructions on where and how to send the item.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact us as soon as possible at info@georgihouse.com.

Please include your order number and clear photos of the item and the issue so we can review it and make it right.

For approved damaged, defective, or incorrect items, we may offer a replacement or refund, depending on the situation.

Non-Returnable Items

Because our products are made to order, we may not be able to accept returns for items that have been worn, washed, damaged after delivery, or altered by the customer.

Sale items may be subject to the same return conditions unless otherwise stated on the product page.

Exchanges

We do not offer direct exchanges. If you need a different size or design, please contact us first. If a return is approved, you may place a new order for the item you would like.

European Union – 14-Day Cooling-Off Period

If you are located in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, without giving a reason, subject to applicable consumer protection laws and the conditions described in this policy.

Refunds

Once we receive and inspect an approved return, we’ll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method, generally within 5–10 business days. Your bank or payment provider may require additional processing time before the refund appears in your account.

If you have not received your refund after 15 business days from the date we confirm the refund was issued, please contact us at info@georgihouse.com.